Professional Portfolio
Roselle Joy - Your Next Best Hire
I’ve spent years learning, building, and growing in the digital space. Here’s a look at my work, the skills I bring, and what I can offer your team.
Solid Expertise
I’ve been in the game long enough to know what works—and how to get things done right.
Problem-Solver at Heart
Whether it’s a messy task or a tough client request, I love finding smart, practical ways to make things better.
Professional Experience
2020 – Present
Web Designer & WordPress Specialist
Causing Designs
- Designed and developed high quality business websites from start to finish using WordPress and Divi with SEO and email functionality.
- Customized WordPress themes using Shoptimizer, Divi, and Elementor to meet client specifications and improve user experience.
- Provided technical support and troubleshooting for WordPress sites, ensuring optimal performance and user satisfaction.
- Utilized WP-CLI for efficient management and automation of WordPress installations and updates.
- Regularly evaluated and adjusted website performance, including page load times, image optimization, and code efficiency.
- Increased online visitor engagement by incorporating multimedia elements, animations, and call-to-action buttons.
- Managed hosting platforms ( Hostinger) to ensure reliable website operation and performance.
- Proficient in domain management, including setup, domain pointing, and management of DNS records.
2017– PRESENT
Executive Virtual Assistant
Jay Simone Boutique
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Manage WooCommerce operations, including product uploads, image optimization, inventory monitoring, and variation updates to maintain a smooth shopping experience.
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Regularly update the homepage using the UX Builder theme, ensuring banners, sale highlights, and seasonal promotions reflect the latest marketing strategy.
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Utilize Klaviyo for email automation, segmentation, and campaign management, creating targeted flows to boost customer engagement and sales.
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Design promotional graphics and product visuals in Canva for use across the WordPress site, email campaigns, and social media.
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Track and analyze affiliate referral performance, providing actionable insights for ongoing marketing initiatives.
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Record and categorize business transactions in WAVE, delivering accurate accounting, financial tracking, and reporting.
2021 - 2022
Customer Service Call Center Agent
Convergys Bacolod
- Delivered exceptional customer service through email support, ensuring client satisfaction and prompt issue resolution.
- Handled customer inquiries and concerns with professionalism, empathy, and clear communication.
- Ensured seamless user experiences and client satisfaction through proactive technical support.
2019-2020
General Virtual Assistant
Modern Talent Ageny
- Streamlined administrative tasks, including new hire paperwork and compliance for training.
- Managed EINs and supplier portals, ensuring smooth operations.
- Entered data for third-party portals, managed booking requests, and organized interviews/meetings.
Core Competencies
These are the skills and technologies I utilize daily to achieve goals and deliver results. I specialize in CSS, HTML, and responsive design, ensuring websites meet modern standards. I optimize performance through efficient coding and manage hosting platforms like Kinsta and Hostinger for reliability. Additionally, I handle domain setup, pointing, and DNS records to maintain seamless online presence
Web Design
CSS
HTML
Divi
Elementor
WooCommerce
Web Hosting
Domain/DNS
WP CLI
WordPress
Soft Skills
Tech Support
Showcase of My Works
Portfolio Highlights
Professional Journey
With experience in the tech industry, I have honed my skills in web designing, project management, and team leadership. My career is a testament to my dedication to innovation and excellence.
My professional journey is marked by a series of successful projects that have not only met but exceeded client expectations. I am passionate about leveraging technology to solve real-world problems and drive business growth.
As I look to the future, I am eager to embrace new challenges and opportunities that allow me to further develop my skills and contribute to meaningful projects. My goal is to continue making a positive impact in the tech industry.
Expertise Showcase
Interested in learning more about my professional background and accomplishments? Download my full CV or reach out to discuss potential opportunities. Let’s collaborate and create something amazing together!